FAQ
How do you send a stuff animal with OmgTheGift?
OmgTheGift is a service that allows you to send stuffed animals with personalized notes (almost) anywhere in the world. Just choose a fluffy friend, add a personalized note, and we do the rest.
What can I send to a friend?
With OmgTheGift, you can ship adorable fluffy friends almost anywhere in the world! They are the perfect gift to make anyone’s day.
Will they know who sent the friend?
Packages are sent anonymously and do not include any buyer information on or inside of the box. The recipient will not know who sent the package unless you (the sender) specifically put your name on the personalized note when ordering.
OmgTheGift does reserve the exclusive right to reveal the sender’s information if the recipient reaches out to our support team in regards to who sent the package. Please do not use OmgTheGift with malicious intent.
How do you find out who sent the OmgTheGift?
If you received an OmgTheGift and are curious as to who sent this adorable package, please reach out to our support team for more information at support@omgthegift.com. You’ll need the order number included on the top left of the personalized notecard.
Shipping/Delivery
How fast is OmgTheGift shipping?
OmgTheGift offers standard and expedited USPS shipping options. See the table below for costs and approximate shipping times. All shipping estimates are calculated in business days, excluding weekends and holidays.
Shipping Method Shipping Time
USPS First Class 6-18 business days
USPS Priority 5-15business days
NOTICE: Should your package be returned to us, we do not refund the cost of international shipping.
International shipping times may vary. Frequently, international orders experience a lack of tracking details or unexpected delays with deliveries taking up to 60 days to arrive to some countries. If you are placing an order to an international address, please be aware of this and expect delays.
We recommend alerting international recipients of an incoming package to avoid inadvertent delays or return-to-sender issues. International shipment prices may not include taxes and duties that the recipient’s country charges upon arrival. These fees must be paid upon the arrival of the package in the recipient’s county and cannot be collected at checkout. Packages may be held at the postal facility until these fees are paid. The recipient may be required to go to the postal facility and pay the fees before the package can be collected. We recommend researching the shipment of gifts to the recipient’s country before placing an order.
We do not guarantee any shipping timelines for international shipping. We apologize for any inconvenience this may cause. If you place an international order and your package does not arrive within 60 days, please contact us by support@omgthegift.com
I need to edit or cancel my order.
Edit Shipping Address
Customers can update shipping addresses if the order has not been fulfilled and it has been less than 6 hours since the order was placed. This can be done through a link in your Order Confirmation Email.
If it has been more than 6 hours since the order was placed, our team may be able to help if the package is still in our warehouse. Please contact support@omgthegift.com
Edit Billing Address
Our team is not able to edit any billing information associated with the order. As long as the shipping address is correct, all is well. If the shipping address is incorrect, please contact our team at support@omgthegift.com
Edit Personalized Note, Product, or Cancel Order
If your order has not been fulfilled, our team is available to help with making updates to your order. Please contact our support team at support@omgthegift.com. Be sure to include any information you’d like to update when emailing our team.
Is this website secure?
We process all payments and personal information with our store provider, Shopify. For more information on their privacy policy and data protection, please visit https://www.shopify.com/legal/privacy.
